Privacy Policy
Last updated: 5 March 2024
Stellar Commercial Ltd (“we”, “us”, “our”) takes your privacy very seriously. This Privacy Policy explains who we are, how and why we collect, store, use, and share your personal information, and your rights in relation to that personal information. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Company: Stellar Commercial Ltd
Registered Address: 42 West End, March, Cambridgeshire PE15 8DL
Email: info@stellarcommercial.co.uk
Telephone: 0207 118 1560
2. Personal Information We Collect
- Your name and contact details (email, address, telephone number).
- Proof of identity and address (passport, driving licence, utility bill).
- Billing, payment, and transaction details.
- Property preferences, ownership information, and transaction history.
- Employment and financial information (where required for referencing).
- Communications with us, including emails and calls.
- Information to carry out anti-money-laundering (AML) and identity checks.
- Technical data such as IP address, browser type, and cookies if you use our website.
3. How We Collect Your Personal Information
We collect most information directly from you — in person, by phone, email, or through our website. We may also receive information from public sources (e.g., Land Registry, Companies House) and third-party partners such as credit-reference agencies, referencing companies, and property portals.
4. How and Why We Use Your Personal Information
| Purpose | Lawful Basis |
|---|---|
| Providing estate-agency and property services | Performance of a contract / taking steps at your request |
| Conducting AML, ID, and credit checks | Legal obligation / legitimate interests |
| Managing property transactions and communications | Performance of a contract |
| Sending service updates, property alerts, or marketing | Legitimate interests or consent |
| Handling payments, invoices, and accounts | Legal obligation / performance of a contract |
5. Marketing Communications
We may send you information about our services, market updates, or property opportunities. You can opt out of marketing at any time by emailing info@stellarcommercial.co.uk or using the unsubscribe link in our emails. We never sell or share your data for third-party marketing without your consent.
6. Who We Share Your Personal Information With
We may share your data with contractors, service providers, professional advisers, referencing companies, IT providers, and law enforcement or regulators when required by law. All third parties are required to protect your data.
7. Where Your Information Is Held
Your information is stored securely at our offices and with trusted third-party providers. If data is transferred outside the UK, we ensure appropriate safeguards are in place.
8. How Long We Keep Your Information
We keep your information for as long as necessary to provide services, comply with legal obligations, and maintain business records. Typically, property-related records are retained for six years.
9. Your Rights
- Access, rectification, erasure, and restriction of processing.
- Data portability and the right to object to processing.
- Withdraw consent where applicable.
To exercise your rights, contact us at info@stellarcommercial.co.uk. You can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. Security
We use technical and organisational measures to safeguard your data. Access is limited to authorised personnel. In the event of a data breach, we will notify affected parties and the ICO as required by law.
11. Changes to This Policy
We may update this policy periodically. The latest version will always be available on our website.
12. Contact Us
Data Compliance Team
Stellar Commercial Ltd
42 West End, March, Cambridgeshire PE15 8DL
Email: info@stellarcommercial.co.uk
Telephone: 0207 118 1560